Shipping policy
Free metro shipping on orders over $49+
When will my parcel arrrive?
The most current information we have from the shipment status is here. When it’s a pallet shipment, the courier will call you within 2-9 workdays.If you order multiple products, it’s possible that you receive the parcels on different days. If you order products from different sellers than Full Mark, the seller will send you an email with the delivery information.
How can I track my order?
As soon as we start processing your order, you’ll receive an email with a Track & Trace link. With this link you can track the status of your order in real time in the Full Mark tracking portal. Haven’t received the email? Please check if the e-mail is in your spam folder.
Why doesn’t my tracking number work?
We’re sorry to hear that your tracking number doesn’t work.You can check the tracking portal for the most recent information. You can find the information about the tracking portal in your email.
Delivery Options
It is unfortunately not possible to have your parcel delivered at a parcel shop/pickup point.
Is it possible to have my parcel delivered at a parcel shop?
It is unfortunately not possible to have your parcel delivered at a parcel shop/pickup point.
Which couriers do you use?
We use multiple carriers for our shipments, and they are chosen depending on the amount or type of products you’ve bought and the destination it’s shipped to. Fastway/DirectFreight/Toll/Couriers Please/AUSPost
Do you ship to islands or remote parts of the country?
We ship to islands or remote parts of a country, but not all of them.We don’t deliver to: Norfolk Islands, Christmas Island, Cocos (keeling) Islands and Asutralian Antarctic Territory. Please note: we don’t ship to the mentioned locations. Additional payment to ship to these locations is not possible.Haven’t found the island or other part of the country you were looking for?Please check if the correct language is chosen at the bottom on the right
Has my order been shipped?
Your purchase will be shipped within 2 business days after receiving your payment. You’ll receive an email with a Track and Trace link as soon as the item is ready for dispatch. You can find your tracking information in your account. Did you place an order as a guest? You will receive an automatically generated email including a Track and Trace link as soon as the item has been dispatched. The link ‘track your order’ redirects you to the status of your order.
What are the different shipment statuses of my order?
You can easily see your shipment status in your Pawslove account. Did you place an order as a guest? You can see your shipment status in the email. In this email a tracking status included, the ‘track your order’ link redirects you to the status of your order.
When do I get my track & trace code?
You’ll receive an automatically generated email including a Track and Trace link as soon as we start processing your order.The Track and Trace link will enable you to track the status of your order in real time in the Full Mark tracking portal.You can also find the tracking information in your Home Discount account. If you haven’t received your Track and Trace link yet, please check our spam folder.
We’re so sorry to hear that you didn’t receive a complete order. We aim to send the orders as soon as possible. Sometimes this means that your parcel will arrive in separate parts
How can I change my delivery address?
When you’ve already placed an order, it’s not possible to change your address anymore. Please contact our customer service.
Can someone else pick up my parcel from a parcel shop?
No, only the person whose name is on the parcel can collect it.
What happens when I am not at home for delivery?
It depends on the carrier we use for your shipment. The most common outcomes are: Carrier delivers the parcel at your neighbour. Carrier leaves a note and delivers the parcel to the nearest pick-up point. Carrier doesn’t deliver the parcel and comes back for a new delivery attempt (usually is this the next day). Usually if you aren’t there the second or third delivery attempt, they store it within their depot. This allows you a few days to pick it up before it is shipped back to us.
